Help with a claim
Understand the submission process, identify the documents to prepare, and get guidance on follow-up through the appropriate channel.
I need claim guidancePOLICY & CLAIMS SUPPORT · MALAYSIA
No agent?
You still deserve
support.
If your insurance agent has moved on or you don’t know who to turn to, we’re here to help you find your next step.
理赔有人帮，保单有人跟。
Support with your existing policy. A conversation starts here.
A little guidance.
A lot less uncertainty.
A lot less uncertainty.
You don’t have to figure it out alone.Let’s take the next step together.
Here when you need
a helping hand.
HOW WE CAN HELP
Let’s make your
next step clearer.
You may have an existing policy but no active agent to guide you. We help you understand where to start and what support is available.
Care for your policy
Get direction on policy enquiries, contact-detail updates, and servicing requests so you can keep your existing protection organised.
I need policy supportFind someone to help
Can’t reach your previous agent? We’ll help you explore servicing options with your insurer and work through the next steps together.
I no longer have an agentWe assist policyholders across insurers. The help we can provide depends on your policy, your authorisation, and the insurer’s procedures. We do not automatically have access to your policy or insurer systems.
ONE STEP AT A TIME
Start with a conversation.
We’ll help you from there.
You don’t need to know all the insurance terms.
Just tell us what you need help with.
- 1
Tell us what’s happening
Let us know your insurer and whether you need help with a claim, servicing, or reconnecting with an agent.
- 2
Understand your options
We’ll clarify the support we can provide and explain any documents or authorisation needed.
- 3
Take the next step, together
Get guidance on the appropriate submission or servicing channel, and how to follow up.
CUSTOMER STORIES
Support that matters.
Stories worth sharing.
Personal experiences of getting help with a claim or taking care of an existing policy.
Every experience deserves to be heard.
Customer stories will appear here as they are shared with permission.
Received support from ClaimHero? We’d love to hear about your experience.
Share your experience ↓THE IDEA BEHIND CLAIMHERO
Policies protect people.
People deserve support.
ClaimHero starts with a simple belief: when an agent moves on, a policyholder should still have somewhere to turn for guidance.
ClaimHero is a third-party assistance service for Malaysian policyholders across insurers. We focus on helping you understand the process, prepare your request, and follow up through the right channels.
A FEW THINGS YOU MAY BE WONDERING
Let’s clear
things up.
My agent has left. Can I still ask for help?
Yes. Start by telling us your insurer and the type of help you need. We’ll explain the available support and any steps needed to arrange servicing. You can also contact your insurer directly.
Can you guarantee that my claim will be approved?
No. Your insurer assesses claims under the policy terms and its claims process. We provide guidance; we cannot approve claims or promise an outcome or processing time.
Can you help with policies from different insurers?
Yes. We offer practical claims and servicing assistance across insurers. We’ll first check what help is possible. Access, representation, submissions, and policy changes depend on your authorisation and the relevant insurer’s requirements; some steps may need to be completed by you directly.
What should I share in my first message?
Your first name, insurer, and the kind of help you need are enough to start. Please don’t send your NRIC, medical reports, bank details, passwords, or full policy documents in an initial message. Any required documents should use the appropriate secure channel.
Are you an insurer or an official claims department?
No. ClaimHero provides third-party assistance. This is not an insurer’s corporate website or claims approval department. You may also contact your insurer directly. Any applicable affiliation or authorisation will be clarified before we assist.
Is there a fee for assistance?
The service scope and any applicable fees will be explained before you decide to proceed.
YOUR NEXT STEP STARTS HERE
Let’s talk about
what you need.
Whether it’s a claim or a policy question,
you deserve a clearer way forward.
有保单，没代理？我们陪您走下一步。
POLICY & CLAIMS SUPPORTA real conversation.
A real conversation.
A clearer next step.
Tell us your insurer and whether you need claim or policy servicing assistance. We’ll help you understand where to start.
Prefer to chat directly? WhatsApp us 012-634 9413WhatsApp opens a separate service. Share only basic enquiry details first; please do not send NRIC, medical reports, or bank details in your first message.